U

Saturday, April 12th, 2025 5:55 PM

Tech support

I purchased a new voice remote & tried to follow the directions, but the remote didn't sync with my TV.

Official Employee

 • 

1.4K Messages

3 months ago

 

user_a8cexl Thank you so much for reaching out to us here to let us know about the issue you are experiencing setting up your new Xfinity Voice remote! Can you please provide the brand and model number of the TV you are having trouble pairing the remote to? Can you also please tell me if you had any issues pairing the remote to your X1 box?

 

Visitor

 • 

1 Message

1 month ago

Internet keeps going offline 

Official Employee

 • 

1K Messages

Good afternoon @user_2hydgq. Are you still having issues with your internet service going out? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here