Technical support

user_5bppjp That does sound frustrating, and I appreciate you reaching out for help with your remote and TV issues so we can help make sure you are taken care of. First, I always recommend starting with checking your battery levels for your remote. When the power levels get low, they tend to act out of the ordinary. We have a great support page to help with pairing to your TV. Have you already checked out the Pair and program your Xfinity Voice Remote page? It even has a code look-up tool if the automatic options are not working.

As for the voice over, that is our audio description feature for our visually impaired customers. You can check out our Turn audio description on and off using the X1 on-screen guide page for help with that. The easiest way to turn audio description on or off is to use voice control.

While watching a full-screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.

If audio description is available on the program you're watching, it will begin playing immediately. If you hear another language or no audio at all, press and hold the voice control button and say "audio description" again to turn audio description off.