Timing off on recordings by 42 seconds

For over a year now the time on our recordings is 42 seconds off - recordings start early and end early, with the issues at each commercial break. Has anyone developed a fix for this yet?

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XfinityJorge

Official Employee

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2K Messages

4 months ago

user_dcb171 Hi there! Thanks for reaching out on our Forums about our DVR recrdings being cut short and we are here to correct this. We would like to start by having you check the recording options you have currently set up to make sure you set the correct start and stop recording time. Please take a look here https://www.xfinity.com/support/articles/x1-xfinity-tv-app-modify-a-scheduled-recording for a walk through on how to change those recording options. If you are having some trouble after that, please let us know.

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user_dcb171

Visitor

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8 Messages

Thanks, but I’ve worked around that issue, by starting every recording a minute earlier, and stopping it a minute late, but that doesn’t fix the root problem. During playback of the recording, the marks showing when commercials start and stop are also off, so we still have to forward manually the return of each show after each break.

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4 months ago

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XfinityBenjaminM

Official Employee

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1.9K Messages

user_dcb171 Please try pressing the "Exit" button three times, then entering "0030" on your remote; restarting your Xfinity box; or checking your settings to ensure Smart Resume is enabled properly.

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4 months ago

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user_dcb171

Visitor

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8 Messages

Thanks again, but none of these procedures resulted in a change.

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4 months ago

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XfinityJorge

Official Employee

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2K Messages

user_dcb171 Thank you so much for being so responsive and we are here to try some further troubleshooting to help. Can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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4 months ago

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user_dcb171

Timing off on recordings by 42 seconds

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