1 Message
Trying to switch to different plan
I’m trying change my tv plan but when I do it tells me I need to return the tv box within 10 days I never received it ordered week or two ago don’t have tracking or nothing on it.
1 Message
I’m trying change my tv plan but when I do it tells me I need to return the tv box within 10 days I never received it ordered week or two ago don’t have tracking or nothing on it.
XfinityAlfonso
Official Employee
•
1.2K Messages
11 days ago
Hello @user_2gjw7o Are you attempting to make these changes via our Xfinity Plan Builder? Was the box ordered as a replacement for an existing cable box or a new addition to the home?
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