TV displays snow and error message 118-0 No Information

Installed a new box with new remote now my tv displays only snow and the error message listed above.

Any help would be greatly appreciated,

[Edited: "Personal Information"]

Official Employee

•

1.7K Messages

2 months ago

shanedev Thanks for reaching out to us for help with the new box issue you are having. I would be happy to help in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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