Hello, @Tomstir how are you? Are you able to share the model or the type of DVR you currently have? Do you have a XG1v4? We always recommend resetting your X1 box and running a diagnostic check on your service using the Xfinity app. This is always the perfect place to start!
XfinityJosephA
Official Employee
•
1.7K Messages
4 months ago
Hello, @Tomstir how are you? Are you able to share the model or the type of DVR you currently have? Do you have a XG1v4? We always recommend resetting your X1 box and running a diagnostic check on your service using the Xfinity app. This is always the perfect place to start!
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