Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
user_alisalyda, hello there and thanks for joingin in on our community. I apologize about your experience. We are indeed here to help. What troubleshooting steps have you taken so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAlyssaA
Official Employee
•
2.8K Messages
2 months ago
Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
0
0
user_alisalyda
Visitor
•
1 Message
2 months ago
I have this same issue and NO ONE from xfinity is helping me!
1
0