Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
user_alisalyda, hello there and thanks for joingin in on our community. I apologize about your experience. We are indeed here to help. What troubleshooting steps have you taken so far?
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XfinityAlyssaA
Official Employee
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2.6K Messages
11 days ago
Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
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user_alisalyda
Visitor
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1 Message
3 days ago
I have this same issue and NO ONE from xfinity is helping me!
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