Visitor
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1 Message
TV keep freezing and no one is actually helping
My TV constantly freezes. Its been happening for weeks now. I been going in circles with troubleshooting on the chat and phone. A technician witnessed the freezing but couldn't fix it. He said a truck will come out and look at the pole. That was 2 weeks ago and there has been no follow up. This is exhausting and frustrating - to keep repeating your issue and everyone thinks restarting the modem and tighten the wires will resolve the issue. I need this issue escalated and resolved, or my family will have to look into other reliable options.
XfinityDena
Official Employee
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4.4K Messages
4 months ago
Thank you for reaching out. I'm sorry to hear you are still experiences issues. Have you had a second visit by a technician? @user_b0ppsj I ask since the only way to submit a work order to maintenance for a repair to a node is through a technician.
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XfinityJeniece
Official Employee
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4.1K Messages
4 months ago
Hey there, @user_b0ppsj, I wanted to follow up with you to see how everything is working for you. Are you still having issues with your connection?
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user_5bn3xl
Visitor
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1 Message
2 months ago
TV freezing up Friday night to this morning. I'm between [Edited: "Personal Information"].
(edited)
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