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user_s6z09p
1st Topic

1 Message

Friday, May 24th, 2024 3:01 AM

Closed

Tv not working ‘Give us a call’

Message on screen:

Give us a call

We've run into a problem here. Sorry about that. We'll take  care of this as quickly as possible.

Code download Summary:

Download Status: Failed to download image

Question

 • 

Updated 

2 months ago

233

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BRJ5001

1 Message

6 months ago

Same issue here, have done all troubleshooting steps to no avail.

3

0

XfinityJosephA

Official Employee

 • 

1.4K Messages

Hello, @BRJ5001 how are you? It looks like we do have a direct message from you. Once we get a reply with your name and service address we can take a closer look at your X1 equipment and help. Our team will always do all we can for you. We'll look for your reply. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_15tr0b

1 Message

Same issue with "Give us a Call". Have tried all the trouble steps.

5 months ago

0

XfinityVianney

Official Employee

 • 

1.7K Messages

 

Hi user_15tr0b,

Thank you for reaching out. I hope you are doing well despite the current issues. Can I get more details about your equipment and any troubleshooting you've tried so far. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

6 months ago

Hey there, user_s6z09p, thank you so much for reaching out through Xfinity Forums regarding your TV issue. We want to ensure your TV is working especially on a weekend, so you can enjoy your services. I would be happy to help you with troubleshooting. Are you only having this issue on a specific channel? Are you having this issue when watching live TV? Also, have you tried any troubleshooting steps already?

 

0

0

user_8f199e

1 Message

2 months ago

Would like the phone number please

1

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good afternoon @user_8f199e, and thank you for reaching out on our Community Forums, we appreciate it and hope you are having a wonderful weekend. If you want to connect with one of our wonderful agents over the phone, please contact 1-800-XFINITY. Our team is more than happy to help with any issues you are experiencing and is the right team to help address any questions or concerns you may have. 

 

We can assist with troubleshooting your TV issues. To confirm, are you experiencing the same error message on your TV? If so, are you only having this issue on specific channels? Are you also having this issue when watching live TV or recorded programs? Also, have you tried any troubleshooting steps already?

 

We look forward to hearing back from you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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