TV Picture Issues

Over past couple weeks I keep getting pixelation of screen on all channels, live or recorded at all times of the day. What do I need to do to get someone scheduled on my schedule to check. There was one of Xfininty service trucks at my corner last week doing something. I have had more issues since he left.

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XfinityDuron

Official Employee

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428 Messages

5 days ago

Hello @user_gbwjoa,it's been a couple of days since your post. Has your pixelation made any progress, or are you still having the same issues at this time?

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user_gbwjoa

Visitor

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2 Messages

It's actually been worse. Screen will randomly go black or it v will freeze for a two ro four seconds

Will try them again via chat. What a waste of my time.

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5 days ago

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XfinityRichard

Official Employee

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2.8K Messages

I'm sorry, @user_gbwjoa for the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_dra6ca

Visitor

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2 Messages

2 days ago

I would like to reconnect to sling and to get msnow

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user_dra6ca

Visitor

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2 Messages

@user_dra6ca i have not gotten a response

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2 days ago

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XfinityJohnG

Official Employee

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2.4K Messages

Thank you for reaching out to our team. I will be happy to assist you from here with any account questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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user_gbwjoa

TV Picture Issues

XfinityDuron

user_gbwjoa

XfinityRichard

user_dra6ca

user_dra6ca

XfinityJohnG

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