TV Picture Pixelation

Pixelated picture for over 2 months now. Xfinity tech came out did all the troubleshooting and could not find any issues. Switch one box to wireless and still no resolution. I have to use the streaming app to watch tv. This is totally unacceptable service for someone paying nearly $300/ monthly for services. This company cares nothing about its customers!!

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XfinityJorge

Official Employee

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2.7K Messages

10 days ago

hayes129 Hi there! Thank you so much for using our Forums and allowing our team over this platform to assist. I understand that you are having connection issues with your TV connection and we are here to help get this resolved. Please send us a DM with your complete name and address to get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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hayes129

TV Picture Pixelation

XfinityJorge

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