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user_2ehxlt
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Monday, November 4th, 2024 2:02 AM

Tv pixelating on live tv channels.

This is a recurrent problem that has been going on off and on for a long time. It is only on live tv, streaming works fine. We had a tech in 3 days ago who replaced HDMI cable, tv boxes and modem. It is still happening. This is so frustrating considering how much we pay monthly 

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15 days ago

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zaldo

New Poster

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5 Messages

17 days ago

We have the same problem 2 weeks now

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XfinityWilliam

Official Employee

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1K Messages

 

zaldo Hello there. Is this happening on all channels, or only a couple?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

16 days ago

 

user_2ehxlt - Thank you for your feedback and for allowing us the opportunity to help. This is not the experience we want for anyone! We can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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