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user_zw433a
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Sunday, April 5th, 2026 11:19 PM

TV Pixelation is VERY BAD now

After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!

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2 days ago

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Tek

Problem Solver

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987 Messages

2 months ago

You will need to schedule a tech visit. That is always an issue from the street or inside your home. Only way to get it is fixed is to have a tech visit you. 

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jdawg90

Contributor

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79 Messages

2 months ago

Since mid-December had pixelation on a few channels with error codes at times. Intermittently. A few weeks ago it got worse. Just had a tech out and he didn't find any issues with our connection so swapped TV boxes to all Internet based (because our Internet rarely has issues). Haven't had any issues in a couple days now. If your Internet is fine, I'd just ask for the new IPTV-type box that does everything through the Internet...seems like that might be where they're headed in the future anyway, according to a few tech sites I follow.

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XfinityKam

Official Employee

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222 Messages

2 months ago

@user_zw433a Thanks for reaching out to us, Does the pixelation occur on all channels? When was the last time you restarted your box? Sometimes resetting the box will allow updates and signals to be sent. 

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user_62flq8

Visitor

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1 Message

Mine is doing it too. Had technician come out yesterday.  Could not find anything wrong. Tv is pixulated every few seconds.  Speed test is all ocet the place. So fusterating 

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2 months ago

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XfinitySeth

Official Employee

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1.2K Messages

We're happy to help if you're going through something similar, so thank you for stopping by! Has the pixelation continued for you since your comment?

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2 months ago

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user_kp4mh7

Visitor

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5 Messages

Pixelation is absolutely horrific tonight election night, on all channels with Xfinity. They have not fixed this. We live up on edgewood avenue; in San Francisco and it is a chronic problem. I can’t believe they charge for this

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5 days ago

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user_kp4mh7

Visitor

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5 Messages

Had tech out a month or so ago did not fix

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5 days ago

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XfinityAldrik

Official Employee

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2.6K Messages

Thanks for reaching out @user_kp4mh7! We regret to hear this pixelation issue affecting all channels has been going on for quite a while even after having a technician come out. 


A quick step you can try now:
Please make sure the coax cable is finger-tight at both the wall outlet and the TV box, then restart the TV box by unplugging it for about 60 seconds and plugging it back in. If the issue is still occurring, our Xfinity app can send troubleshooting signals to the cable box. For more information on using our Xfinity able to troubleshooting your TV services here’s our official article:
https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

 

Since you recently had a technician out and the problem is still happening, we’ll need to review the account, prior technician notes, and check the signals the box is receiving. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 days ago

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user_41c060

Visitor

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5 Messages

2 days ago

same issue here in San Francisco. the network channels of 702, 703, 705, 707 all distorted and pixellated, audio and other channels are fine. multiple box resets, check cables and on-line tech reboot. after over an hour with chat tech who assured me the problem would be fixed by the next day the problem persists. waiting for further comcast response to resolve the issue. this forum and other on-line sources have scores of complaints about this issue.

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