user_7th494 My team is here to help with your bad cable reception concerns today. By any chance do you see an error code/message being displayed now? Is this happening on a specific channel or multiple of them from what you can tell?
Thank you for the information @user_7th494. Have you checked the cable line going from the wall into the box to make sure it is tight, or tried swapping the HDMI cable?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
It is possible depending on the type of boxes you have @user_7th494, but it is a good place to start with troubleshooting. If that doesn't help though, we can take a look at the account and see what could be causing the issue. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am having the same issue. Xfinity seems absolutely terrible this far. Constantly issues with customer service being useless and a total waste of time.
Hello @user_5upx83, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityShawn
Official Employee
•
2.7K Messages
5 months ago
4
0
user_5upx83
Visitor
•
2 Messages
10 days ago
I am having the same issue. Xfinity seems absolutely terrible this far. Constantly issues with customer service being useless and a total waste of time.
1