user_7th494 My team is here to help with your bad cable reception concerns today. By any chance do you see an error code/message being displayed now? Is this happening on a specific channel or multiple of them from what you can tell?
Thank you for the information @user_7th494. Have you checked the cable line going from the wall into the box to make sure it is tight, or tried swapping the HDMI cable?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is possible depending on the type of boxes you have @user_7th494, but it is a good place to start with troubleshooting. If that doesn't help though, we can take a look at the account and see what could be causing the issue. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityShawn
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