1 Message
TV says I need a "card" to rewind live tv
I am trying to rewind live tv and it won't do it on two of my tvs. it says that I need a "card". I don' t know where I would insert a card or what card they are referencing. Any ideas??
1 Message
I am trying to rewind live tv and it won't do it on two of my tvs. it says that I need a "card". I don' t know where I would insert a card or what card they are referencing. Any ideas??
BruceW
Gold Problem Solver
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26K Messages
5 months ago
Cable boxes are essentially specialized computers. The "card" is a memory module inside the box that stores the last 30 to 60 minutes of video. Sometimes the box logic becomes scrambled and isn't able to use the module, and sometimes the box develops a permanent hardware fault.
As with any computer, sometimes a reboot clears things up. Try unplugging the power cords of all cable boxes for a minute or so, then power back up and try again. If that doesn't correct the problem you'll have to swap out the failing boxes at an Xfinity Store or Service Center (see https://www.xfinity.com/support/store-selector/).
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XfinityBrianH
Official Employee
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947 Messages
5 months ago
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