lindao65's profile

Regular Visitor

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4 Messages

Tuesday, April 14th, 2026 9:12 PM

Tv screen freeves and blacks out

Tv screens freeze, then turn black 30+ times a day, with slow response times to remote control commands, plus all devices are slow to respond, it takes forever to download content. 

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Official Employee

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2.2K Messages

12 days ago

 

lindao65 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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