TV screen pixelation

Hi Xfinity customer Service, The TV screen has pixelation issue recently and lasts few months. It happens sometimes but consistently. it happened more often when the picture is more motion than static picture. I brought new TV, restarted setup tox and run the test by the instruction from virtual Xfinity assistant. The problem still exists. there is no pixelation issue when I watch same channel on computer. I cannot reach real agent on the phone. Thanks

Responses

XfinityAmandaB

Official Employee

•

1.6K Messages

2 months ago

user_7e8337 Thank you so much for coming to the Xfinity community forums for help with your pixelation issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_7e8337

TV screen pixelation

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