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user_212a9p
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Friday, September 19th, 2025 1:02 AM

Tv set up

I have an updated tb box but voice guidance keeps popping up. I’ve said no and yes but it won’t continue on

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3 days ago

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XfinityQuemekia

Official Employee

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768 Messages

3 months ago

Hello @user_212a9p, thank you for reaching out! I understand how frustrating it is when Voice Guidance gets stuck during setup, especially after just getting a new box. I'll be happy help you with this. Have you tried restarting the box? 

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15Plant66

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No I have not tried doing that

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5 days ago

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15Plant66

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3 Messages

5 days ago

After IPicked english said checking my account nothings after that 

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15Plant66

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3 Messages

Restarted box all I get now is the welcome sign

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5 days ago

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XfinityEmilyB

Official Employee

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2.5K Messages

 

15Plant66 Thank you for reaching out so we can help you set up your TV audio settings. You can find more informaiton about voice guidance here.

To turn off voice guidance, tap the B key on your remote to open the Accessibility Settings screen again.
Tap B again to reopen the On/Off menu. (You can also get here at any time just by holding down the voice control button and saying "Voice guidance.")
Press OK to turn voice guidance off.

After rebooting your cable box, did you ever get past that welcome screen? 

 

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3 days ago

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