1 Message
Tv trouble
I have 3 tvs. Two are working. The one,where the router is, is not. I'm unable to turn it on. There is a red light on the bottom of the screen. Several lights are on on the router. The little square black box has a white light on. I've rebooted the tv twice.
XfinityKei
Official Employee
•
1.1K Messages
20 days ago
@user_wll9k7 I'm sorry to hear one of your TVs is not working. I am happy to troubleshoot with you to resolve this for you.
Thanks for letting me know you have rebooted the box twice.
Do you have any splitters connected to that TV box?
Can you check the connections to that box and ensure everything is finger tight and secure with the connections to the box and wall outlet?
Is this box plugged into a surge protector or switched outlet?
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