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westwayneguy88888
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Contributor

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134 Messages

Friday, September 13th, 2024 4:16 PM

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Unable to activate a box in the Detroit area since Tuesday

even had a tech come out yesterday and he couldn't do it.

He said there was some kind of activation issue with the system in my area

When does this get resolved?

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2 months ago

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westwayneguy88888

Contributor

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134 Messages

2 months ago

The tech that came out yesterday texted me back and gave me some hints - and one of them worked - what a great tech to make follow up like that.... you may close this thread if you'd like

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XfinityRichard

Official Employee

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1.4K Messages

Thank you so much for the update, @westwayneguy88888 I'm so happy to hear that the technician was able to get your service issue resolved. Are there any other service or account concerns, I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

westwayneguy88888

Contributor

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134 Messages

@XfinityRichard​ 

you may close this thread if you'd like

2 months ago

0

XfinityEva

Official Employee

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1.3K Messages

2 months ago

Hi there! I can definitely check your account for you and see what is going on in the area. May I please ask you to direct message us your full name and service address? 

 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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westwayneguy88888

Contributor

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134 Messages

2 months ago

for some reason i cannot access the chat here, can i reach out via the normal "my account chat feature? and use you as reference?

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XfinityEva

Official Employee

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1.3K Messages

You can definitely use that feature as well it is a different team but can still help with this. If you would like to continue here though we can recommend clearing cache and cookies and/trying a new browser and then logging back in. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

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