Frequent Visitor
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23 Messages
unable to run any App after installing new Gateway/router.
I just swapped xb6 Gateway for a new one, xb8 . it works but I can't run any App, e.g., Youtube. when I try to open the app, I get popup message, "This feature requires Xfinity internet." Can you fix this?
XfinityDemitrius
Official Employee
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2.1K Messages
22 hours ago
Hey @Bob87050, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
Were you able to get your concerns addressed with the activation of the modem and able to access the Apps/Internet successfully now?
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