Unusable DVR Sporting Event recordings

The X1 DVR records sports events by program ID without honoring local-market availability, language, or blackout status, resulting in unusable recordings.

Can we please get modern recording options?

I have my DVR set up to record certain sports teams. But sometimes it will record the game on the NBA TV or NFL TV channel which is blacked out because the game is on the local market channel. So I get 3 hours of a message that says the game is not available on this channel. Last night it recorded a game on Telemundo so the broadcast was in Spanish.

The only options available to me are “Airing Type” which is Live games / Live events, and “Channels” which is the HD/SD option.

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3K Messages

8 days ago

EmmexPlusbee Thank you for reaching out! When you select the local market channel for recording do you still have the blackout.

4

0

E

EmmexPlusbee

Visitor

•

3 Messages

I can not select a specific channel for recording. I used to be able to select "this channel only" but that option is no longer there. As I said in my post, when I select recording options the only things available to me are “Airing Type” which is Live games / Live events, and “Channels” which is the HD/SD option.

Like

Reply

8 days ago

0

XfinityDemitrius

Official Employee

•

2.5K Messages

The DVR will record based on the program TV guide listings. Do you see the sports programming name available on the local channel when the content is blacked out on the NBA/NFL TV channels @EmmexPlusbee? You may need to select the local channel for recording.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

8 days ago

0

E

EmmexPlusbee

Visitor

•

3 Messages

Yes, I can see the sports programming name on the local channel. But that is not the point:

I should be able to set the recording for just the local channel: set and forget.

It is not practical to search up every time the program is also on other channels. If the solution is to just manually select the individual recordings on the local channel, there is no point in having a series recording option.

There used to be a "record this channel only" option. Can you please bring that back.

Like

Reply

3 days ago

0

XfinityBenjaminM

Official Employee

•

2.8K Messages

EmmexPlusbee We certainly appreciate your feedback. This feature is working as intended, but we welcome feedback so that we can improve the experience for you and others with similar concerns in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

21 hours ago

0

X1

EmmexPlusbee

Unusable DVR Sporting Event recordings

XfinityMartyR

EmmexPlusbee

XfinityDemitrius

EmmexPlusbee

XfinityBenjaminM

New to the Community?