Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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XfinityQuemekia

Official Employee

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1.3K Messages

5 days ago

Thank you for going through all of those troubleshooting steps already @user_nyk0pe ! It can be incredibly frustrating when a key feature like the voice button stops working, especially when you have already gone through the trouble of replacing the remote and checking your settings. Since the red light is flashing and the other buttons work, your remote is definitely sending out a signal, the issue is likely a quick communication hiccup between the remote and your TV box.

We want to get you back to hands free searching as quickly as possible. Let's try a couple of quick steps to force the remote and box to sync back up properly.

Please try these two quick fixes to see if they resolve the issue:

Unpair and Re-pair: Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through the on-screen pairing steps again.

Let me know if this works.

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user_nyk0pe

Visitor

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6 Messages

Didn’t work. Voice button still gives the red light. Do need a new box?

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5 days ago

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XfinityAlfonso

Official Employee

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2.7K Messages

This may be a silly question, but is this the right remote for that cable box? I can't tell you how many times my kids have moved the remotes in the house, and it doesn't work or changes the cable box in an adjacent room.

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5 days ago

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user_nyk0pe

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6 Messages

Yes. I recently got a new remote from the Xfinity store (hoping that might fix the problem) and paired it to the box. it controls all other functions of the box just the voice button that doesn’t work. The old remote used to work the voice but then it stopped working. That is why I got a new one. But no success

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5 days ago

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XfinityAlfonso

Official Employee

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2.7K Messages

Thank you for letting me know! When following the steps to unpair/re-pair( Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through the on-screen pairing steps again), what happens?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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5 days ago

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user_nyk0pe

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6 Messages

When I push the voice button the red light comes on and nothing happens on the screen

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5 days ago

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user_nyk0pe

Voice button

XfinityQuemekia

user_nyk0pe

XfinityAlfonso

user_nyk0pe

XfinityAlfonso

user_nyk0pe

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