Voice Guidance loop

I have been attempting to activate the new box I was provided today and the activation gets tuck on Do You Want to Activate Voice Guidance. I’ve clicked No 15 times and it still appears.

i was on a call with a tech who said I needed an HDMI cable which I installed and still the same issue occurs. I need to be able to finish setting up this box to my TV and get passed this section.

Responses

XfinityAmandaB

Official Employee

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2.2K Messages

12 days ago

user_vv2zyo Thank you so much for stopping in for help with your new box activation. If you are still having issues, we would be more than happy to help. Even though it is a new remote, I would recommend swapping out the batteries to rule that out. Once that is done, unplug the box for a few moments before plugging it back in. See if that helps to get past the voice guidance. If not, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_c2rpys

Visitor

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1 Message

13 hours ago

Am stuck here too. Batteries are fresh in the remote, have tried multiple resets on the remote. From reading these forums it sounds like this has been an ongoing issue for over 2 years with little information. Have tried most the fixes people mention, but no luck.

Will try chat support, but I have a low patience, so probably start shopping for alternate TV services as well.

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X1

user_vv2zyo

Voice Guidance loop

XfinityAmandaB

user_c2rpys

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