Hey @user_wkff2u, Thank you for visiting our official Xfinity Forums Community support page. It sounds like you received a new set-top box and needs activation. Rest assured that we are here to help. With the activation of the X1 set-top box, is the remote responding to commands in order to complete the activation process and/or turn off voice guidance? Have you also attempted to power of the set-top box for 20-30 second and plug the device back in see if that allows to complete activation? Please let us know at your next available convenience.
I'm sorry @user_wkff2u that you are not able to get past the voice guidance prompt. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2.3K Messages
3 days ago
Hey @user_wkff2u, Thank you for visiting our official Xfinity Forums Community support page. It sounds like you received a new set-top box and needs activation. Rest assured that we are here to help. With the activation of the X1 set-top box, is the remote responding to commands in order to complete the activation process and/or turn off voice guidance? Have you also attempted to power of the set-top box for 20-30 second and plug the device back in see if that allows to complete activation? Please let us know at your next available convenience.
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