Visitor
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1 Message
Voice guidance screen keeps appearing when trying to activate new X1 box
I just received a new X1 box to replace my older one. In trying to activate the new box I keep getting into this screen on my Amazon Fire TV for the voice guidance feature that will not allow me to proceed. How do I resolve this
XfinityBradM
Official Employee
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972 Messages
7 days ago
@user_mcks7v Are you able to provide us with a screenshot of what you're seeing from your end? Is there any error code/message when you attempt to navigate away from that screen?
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