Watching a program Tv freezes the picture then goes black and then turns off then a bit later it pops back on ,

My Husband and I have been dealing with this since April we have had multiple boxes , can't get a hold of anyone. hate , hate, hate this company. the new box works for awhile but doesn't last long. and for the amount we pay its not worth it .I am sending a letter to corporate.if I was tech savvy it would be different , maybe but being 74 can't figure it out . help./

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XfinityKei

Official Employee

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1.7K Messages

9 days ago

@user_0a2d15 I'm sorry to hear you feel this way. This is not the experience we want for you. Our team is here to help you resolve this.

Can you check the connection on your TV and cable box to make sure the connections are all tight and not loose.

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user_0a2d15

Visitor

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3 Messages

I have done this a gazillion times! I have unplugged it to reset it I’ve had the Technicians out here twice, I have had or made multiple calls to the Xfinity Bot, And can’t get past them so I’ve had him or it do the check and then it’ll say we need to have a technician come out then they book me an appointment and then the technician doesn’t show up so so far Comcast is batting a zero

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4 days ago

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XfinityVianney

Official Employee

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2.4K Messages

user_0a2d15, If we had a few techs out already and the issue remains, we can certainly do our best to help. Please send me a direct message with your full name and service address to help me get started. I can look into the previous visits and discuss the best next steps.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 days ago

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user_0a2d15

Watching a program Tv freezes the picture then goes black and then turns off then a bit later it pops back on ,

XfinityKei

user_0a2d15

XfinityVianney

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