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Salaiz
1st Topic

Visitor

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3 Messages

Friday, April 4th, 2025 5:13 PM

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Why did my DVR plan change from 6 simultaneous recordings to 2?

I have been able to record more than 2 programs for several years with my plan; all of a sudden I can only record 2 and the ones I already had scheduled are now showing conflicts.  How do I get my DVR plan back?

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Updated 

1 year ago

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XfinityTommy

Official Employee

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2.9K Messages

1 year ago

Howdy Salaiz

It sounds like you might be on our Cloud DVR lite plan, that only provides 2 recordings at a time. We can easily explore the option to get you back to more at once recordings.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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Salaiz

Visitor

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3 Messages

Submitted request as instructed by XfinityThomasB.

1 year ago

0

XfinityTommy

Official Employee

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2.9K Messages

Salaiz 😀👍 Appreciate the message. I see your message in the inbox and will follow up with you there in a few minutes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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user_recordingconflict

2 Messages

1 year ago

They want more money from you, so you need to "upgrade". Having the same problem on my end.. honestly ridiculous 

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Salaiz

Visitor

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3 Messages

I did manage to find out that my plan was downgraded from 6 to 2 recordings without my knowledge.  And I have to pay an extra $10 a month now to get the DVR service back.  They even sent me a new box which wasn't needed because once they flipped the switch back on my package, all my scheduled recordings no longer show conflicts.

1 year ago

0

XfinityAdrienne

Official Employee

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2K Messages

We are happy that you are able to schedule the additional recordings with the new equipment and DVR charge @Salaiz! This has awesome details regarding the X1 DVR and the recording options. Please let us know if you have any other questions/concerns, we are happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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