Why do I get recording conflicts? How can I resolve them?

@XfinityShawn​ I figured out part of the problem. I thought I had set up to record games 2 and 3 of the series, but I had actually set up to record the english and spanish versions of game two. Confusing interface combined with my not reading the fine print. To make it worse, the system told me there was a conflict but did not show me what was conflicting with what. If it had, I would have seen the problem right away.

I still have no idea how to manage a recording conflict when one occurs. If there is a conflict, *I* should get to decide what does not get recorded. As far as I can tell, that is not allowed. How do I fix things when a conflict occurs?

Thank you so much for the response and for using our Forums to communicate with us user_znwjg9. We are here to clear any confusion and if you would like please send us a DM with your name so we can help get those recordings set up correctly. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

Was this reply posted 5 days ago? I just now got a notification.

Welcome back @user_znwjg9. Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity X1 DVR service. I would be more than happy to offer my assistance looking into this further for you.

When a recording conflict occurs, you would not be able to make select an action. Depending on your level of DVR service, the first recordings scheduled will take priority and others will be cancelled due to the conflict. Our Cloud DVR Lite service allows a maximum of 2 concurrent recordings and our full-fledged X1 DVR service allows up to 6 depending on your Xfinity Video set-top box configuration. 

I would recommend going into your scheduled recordings to view future scheduled recordings to see if any conflicts will occur in the future. Do you know if you subscribe to our Cloud DVR Lite service which allows 2 concurrent recordings or our full-fledged DVR service which allows up-to 6 concurrent recordings?

I am limited to two concurrent recordings. It seems that back-to-back recordings count as concurrent. Is that right?

So I have to anticipate a conflict and cancel a recording before I get a conflict? What if I make a mistake? How do I fix it?

Thank you for reaching out to us here @user_vji1sv. I will be happy to look into any issues with your DVR and recordings. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it