24 Messages
Why do I get recording conflicts? How can I resolve them?
When I try to set up a recording, I get a message saying there is a conflict and that other recordings are being cancelled. I don't know why this happens or what I can do about it.
Shouldn't I be able to record two programs at the same time?
If I get a conflict notification, how do I fix it? As near as I can tell, it is not possible. Once it cancels a recording, it seems to be cancelled irrevocably. Very Frustrating.
XfinityShawn
Official Employee
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1.2K Messages
4 months ago
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user_vji1sv
1 Message
3 months ago
This is the most ridiculous thing I have ever seen. We are paying for the box, paying for the DVR service, yet we can't have our favorite shows record???? I am a first responder-so I have strange, long hours. When I am off, I want to be able to binge watch all of my shows, not see errors that they can't didn't record and that the future ones having "recording conflicts". I just had to exchange my old box and get a new one in which utilizes the "cloud" instead of storing them on the box. So-not only did I lose 10 years of recordings, now I can't record. Why am I paying extra for the big box? Why is there a DVR service fee on my bill? This is a problem XFINITY YOU NEED TO FIX THIS. Google it, your customers are talking to each other about it because customer support has no clue how to fix it!
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user_9u5tnx
1 Message
2 months ago
Nothing useful here. I couldn't record both the Stanford women and the Warriors tonight. Why?
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user_9716d6
Visitor
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3 Messages
11 days ago
i have the same issue. used to be able to record several programs at once. now i'm getting conflicts with >2 at a time. ridiculous!! I've contact customer service via the chat and phone TWICE and both times they said "rest assured, we will fix your issue today" and both times they said it would take a few hours, but it will 100% be fixed and both times nothing improved - they just wasted my time. what am i paying for!?!
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