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user_1rr43w
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2 Posts

Monday, May 11th, 2026 4:55 PM

Why doesn’t 2nd cable box have all the channels of box 1?

Tried to watch the baseball game upstairs and this channel didn’t seem to exist. Other channels are missing as well…

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2 months ago

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XfinityEmilyB

Official Employee

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2.9K Posts

2 months ago

 

user_1rr43w Welcome to our community forum! Thank you for reaching out so we can make sure you can watch baseball upstairs. What type of cable box are you having issues with? When you open the Xfinity App and troubleshoot your TV: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app what recommendations does it give you? 

 

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user_1rr43w

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2 Posts

All set now, I got a new updated box. Thank you!

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2 months ago

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XfinityEmilyB

Official Employee

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2.9K Posts

 

user_1rr43w That's what I love to hear! How's the new box working? Were you able to activate it: https://www.xfinity.com/support/articles/x1-stb-activation successfully? 

 

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2 months ago

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