Visitor
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1 Message
Why doesn’t a recording show as perviously watched now
Due to a power outage while we were away our DVR doesn’t show a newly recording show as previously watched now.
Visitor
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1 Message
Due to a power outage while we were away our DVR doesn’t show a newly recording show as previously watched now.
EG
Expert
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112.9K Messages
6 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
6 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_jl0cok! We are so glad to hear from you and want to help in any way that we can to ensure you're having the best experience with your service. No worries! We can get things squared away for you. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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