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user_yjwttl
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Tuesday, September 10th, 2024 3:59 AM

Why is my service so horrible?

My picutre and sound fade in and out about 60% of the time.  I have tried to copy and paste a few photos but to no avail.  I've complained, tried and tried the AI assistant, to no avail.  xfinity sucks.  It is the worst service, with the exception of their customer service. That tops the list. It is absolutely ridiculosly insulting, a waste of time and so darn frustrating.  Are there any live beings that work there ?

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2 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

2 months ago

Hello, @user_yjwttl how are you? Have you tried resetting your cable box, bypassing splitters if needed and trying a second HDMI cord? If you have done all the troubleshooting we can take steps to schedule an appointment. 

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user_yjwttl

2 Messages

I have. and it doesn't help

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2 months ago

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XfinityThomasD

Official Employee

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964 Messages

I appreciate you going through those steps. We can help look further into it and schedule a technician to assist if needed. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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2 months ago

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