Dennis25's profile

Contributor

 • 

42 Messages

Saturday, May 24th, 2025 8:15 PM

Why is the success of a cloud recording dependent on my cable box working?

Let's say I used the box to set the DVR to record a show between 1pm and 2pm.  But at 1:10pm the TV signal malfunctions or goes out.  Restarting the box fixes it, with the restart completing and things working again at 1:17.

When I later watch the recording, it's a cloud recording, yet the portion from 1:10 to 1:17 is missing.  And it's missing whether I watch the TV connected to the X1 box *or* another device (same or different WiFi network or cellular data.)

Why is the completion of a recording that occurs in the cloud fully dependent on the cable box being up (functioning)?  Thanks

Accepted Solution

Official Employee

 • 

2.2K Messages

1 month ago

Thank you for reaching out to us @Dennis25! The DVR records the program and then uploads it to the Cloud. When a malfunction occurs, it will impact the recording at the times the malfunction occurred while it was being recorded.

Contributor

 • 

42 Messages

@XfinityAldrik​ Interesting.  Thanks for the answer.

Followup question:  How is it that a recording remains available at home even after it's deleted from the cloud due to reaching the maximum cloud portion of my DVR allotment?  Is it downloaded back to the box at that point?

Official Employee

 • 

1.5K Messages

Great question Dennis25! While you can delete from the cloud storage for recorded programs, the 'hard copy' of the program will remain on the DVR and will follow the DVR deleting process of deleting the oldest program when space is needed unless the rule is set to keep the program for a year. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

42 Messages

@XfinityPaula​ and @XfinityAldrik​ your answers have been clarifying and helpful.  Thanks.  I think this will be the last followup:  If I set a recording on another device via the stream app or website -- instead of on the box-connected TV -- would that recording still be affected by an outage or other interruption  that affects the box?  My hunch is that the answer will be "yes" as a result of automatic syncing, but I wanted to check in case I'm wrong.

(edited)

Official Employee

 • 

2.5K Messages

Thank you for your feedback. Yes, Dennis25. If your address is impacted by a reported service interruption, it will mean the scheduled recording will not record the program, regardless of which device or avenue you use to make the recording. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here