Visitor

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2 Messages

Sunday, May 31st, 2026 8:53 PM

why so many Just a moment, you've caught us in the middle of a quick household update"

Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will happen until I voice remote a station.

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Official Employee

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2.3K Messages

5 days ago

 

user_eofhel Hello, are you still having issues with the household update?

 

Visitor

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2 Messages

Yes and No, I didn't have it happen today so I hate to say it's all good now. But up until today it was happening all the time, several times a day.

Official Employee

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2.3K Messages

 

user_eofhel OK, I am happy to follow up in a few days to check if everything continues to work properly. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

920 Messages

Hello, we wanted to check in again to see how your services are working?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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