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user_eofhel
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Sunday, May 31st, 2026 8:53 PM

why so many Just a moment, you've caught us in the middle of a quick household update"

Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will happen until I voice remote a station.

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21 days ago

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XfinityVictor

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2.3K Messages

28 days ago

 

user_eofhel Hello, are you still having issues with the household update?

 

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user_eofhel

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4 Messages

Yes and No, I didn't have it happen today so I hate to say it's all good now. But up until today it was happening all the time, several times a day.

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28 days ago

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XfinityVictor

Official Employee

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2.3K Messages

 

user_eofhel OK, I am happy to follow up in a few days to check if everything continues to work properly. 

 

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28 days ago

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XfinityAbby

Official Employee

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1K Messages

Hello, we wanted to check in again to see how your services are working?

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25 days ago

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user_eofhel

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It's not what it was like prior to the router upgrade. Whenever I turn on any of the TV's I get a connection, but a black screen until I use the voice control to say a channel, and then it becomes visible.

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22 days ago

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XfinityMarshante

Official Employee

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1.2K Messages

Hello @user_eofhel, Thank you for the update! When you have a moment, could you please check if Power Saver mode is enabled on your box?

You can do this by pressing the Xfinity button on your remote, then:

  • Navigate to the Settings (gear icon) and press OK
  • Go to Device Settings
  • Select Power Preferences
  • Check the Power Saver setting and toggle it off if it’s currently turned on

Let us know what you find

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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22 days ago

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