Skip to main content

    Support

    Offers

U
user_0jty1f
1st Topic
1st Reply
1st Like

Visitor

 • 

5 Messages

Monday, July 14th, 2025 7:48 PM

Why the 10 minute timeout on pausing recordings

Why is there a 10 minute timeout when pausing recordings on Xfinity DVR?  In my research there have been many customers complain about this, but have not found the reasoning behind it.  I don't care about the "work around" because it is really unacceptable.  I watch a lot of sports.  So If i pause a recording that is pretty much live I am constantly forced to hit play and pause again to reset the timer.  I'm afraid I will see live results which ruins the viewing of the event.

I assume there is some reasoning behind this timer.  I used to be able to pause for an extended period of time, but now it seems since recordings are stored in the cloud this has become a setting.

Question

 • 

Updated 

7 hours ago

26

2

0

westwayneguy88888

Contributor

 • 

315 Messages

4 days ago

my theory is that they do this to prevent screen burn in on your tv.....

now i have a question for you, why is it you record sports?.... do you work a 2nd shift? How do you keep yourself in the bubble to prevent learning the results ahead of time?

1

0

user_0jty1f

Visitor

 • 

5 Messages

Appreciate the comments.  Actually, the screensaver should come on which would prevent screen burn.  Is screen burn an actual problem with today's technology?  I honestly don't know.  The way I keep my self in the bubble is to not look at results on my phone etc.  And I am not typically far behind the actual live event.  But If I have something I need to do I really should be able to pause for an extended period of time and come back to it and push play.  If something happens and i see live results that's my problem.  My question is why is there a 10 minute limit?  Didn't use to be and not sure screen burn is the reasoning

Like

Reply

4 days ago

0

user_0jty1f

Visitor

 • 

5 Messages

2 days ago

So I'm not getting much with this post.  Can someone tell me how to get this question to someone within Xfinity to get an answer?  It is extremely difficult to talk to someone at Xfinity and I know I won't be able to just call and ask this question.

11

0

westwayneguy88888

Contributor

 • 

315 Messages

post on their reddit page, they seem more responsive there....

Like

Reply

2 days ago

0

XfinityRichard

Official Employee

 • 

2.1K Messages

Hi there, @user_0jty1f Thank you so much for taking the time to reach out to us on this forum. You do not need to use the Pause button; pressing Last will automatically pause a DVR recording and will create a proper resume point.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

westwayneguy88888

Contributor

 • 

315 Messages

@XfinityRichard​ wait what?.... doesn't "last" just bring up the 10 recently watched channels?

or is this when watching a live recording (chasing the recording)?

Like

Reply

2 days ago

0

user_0jty1f

Visitor

 • 

5 Messages

Yeah, pressing the Last button doesn't address the question.  When pressing the last button, you then have to select one of the recently watched channels as westwayneguy states.  I guess you can go to something you don't care about and then press the last button to get back to the recording later on.  But that's a lot of extra stuff that shouldn't be necessary.  My question still remains why is there the 10 minute timer when pausing a recording?  If there has to be a timer why not make it 30 minutes or 45 minutes?  Or, better yet, make it a menu option to set the amount of time for pausing a recording?

Like

Reply

1 day ago

XfinityDuron

Official Employee

 • 

24 Messages

@user_0jty1f Thanks for taking the time to reach back out to address this concern. The 10-minute timer is a default setting put in place by Xfinity. I will definitely send over your feedback regarding this topic to try to enhance our customer experience. Is there anything else I can do to help with this topic? 

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here