Why the 10 minute timeout on pausing recordings

Appreciate the comments.  Actually, the screensaver should come on which would prevent screen burn.  Is screen burn an actual problem with today's technology?  I honestly don't know.  The way I keep my self in the bubble is to not look at results on my phone etc.  And I am not typically far behind the actual live event.  But If I have something I need to do I really should be able to pause for an extended period of time and come back to it and push play.  If something happens and i see live results that's my problem.  My question is why is there a 10 minute limit?  Didn't use to be and not sure screen burn is the reasoning

post on their reddit page, they seem more responsive there....

Hi there, @user_0jty1f Thank you so much for taking the time to reach out to us on this forum. You do not need to use the Pause button; pressing Last will automatically pause a DVR recording and will create a proper resume point.-Richard

@XfinityRichard​ wait what?.... doesn't "last" just bring up the 10 recently watched channels?

or is this when watching a live recording (chasing the recording)?

Yeah, pressing the Last button doesn't address the question.  When pressing the last button, you then have to select one of the recently watched channels as westwayneguy states.  I guess you can go to something you don't care about and then press the last button to get back to the recording later on.  But that's a lot of extra stuff that shouldn't be necessary.  My question still remains why is there the 10 minute timer when pausing a recording?  If there has to be a timer why not make it 30 minutes or 45 minutes?  Or, better yet, make it a menu option to set the amount of time for pausing a recording?

@user_0jty1f Thanks for taking the time to reach back out to address this concern. The 10-minute timer is a default setting put in place by Xfinity. I will definitely send over your feedback regarding this topic to try to enhance our customer experience. Is there anything else I can do to help with this topic? 

I was actually at my brother's house a few days ago and he has Xfinity.  Tried this on his main tv and it just stayed paused.  He has an XG1V4-A.  No idea why this is different.  I have all Xi boxes now so maybe that is the difference?  Haven't had the courage to attempt to call or chat with xfinity to try to find out.  There has to be a difference obviously.

Come on Xfinity!!  Give us an answer please!!!

There is a default timer of 10-minutes that cannot be modified as of now. We will alert our Engineering and Development Team of the need to be able to extend that timer. We are always looking for ways to improve how our customers interact with our hardware, and this is certainly a great idea.

@user_a0f600​ 

This box is not a DVR. This is why it's using Cloud DVR

Saying it is on the cloud doesn't fix something a lot of people feel is a problem.  Is there something technically that requires it to be 10 minutes?  Why can't it be 30 minutes?  I can't count the number of times I pause a recording to take a phone call or even to prepare a snack or lunch and I hear it kick out to whatever live channel I was previously tuned to.  So not only does it kick out the audio comes back on.

All I have been asking in this long thread is someone tell us why the 10 minutes?  And can there be a selection for time or to extend it to some more reasonable time.

I already gave you the answer that the so-called official employees couldn’t. It isn’t broken. That’s just how cloud DVR works and it has always been this way. When you hit play, you are not watching a saved file on your own box. You are streaming that show from Xfinity’s servers, which is why it behaves like On Demand. And like On Demand, it times out after a set period. Non-cloud DVR recordings don’t have this issue because they are stored directly on your device. If that is a problem for you, the solution is simple. Get a box that has a regular DVR.

I DO have a regular DVR! That's the point. It has changed.

@user_a0f600​ 
I just read one of your comments? You got a new box that IS NOT a dvr.

@user_0jty1f I am sorry that the pause is not long enough for you to do any activities during recordings. Our boxes are designed to conserve energy and prevent "screen burn-in" on the TV after a set period of inactivity. 

Don't think burn in is a problem but doing a little research it can be on certain types of screens.  However, screensavers are incorporated for that purpose.  My electronics background seems to say power consumption is not a reason.  I doubt anything is drawing more power when a recording is paused.  Again, 10 minutes is too short as stated by a lot of customers on this forum.  Why 10 minutes?

I think that's a fair question, @user_0jty1f. I know how frustrating it can be to pause a show when the phone rings, or when you need to run to another room for something, only to have the volume kick back in after 10 minutes. This has never been a setting that can be adjusted or turned off, as far as I can remember.

If you like, we can submit this as a suggestion to our product developers, to see if the hold time can be adjusted. I'm thinking that if we do that, one of two things could happen. They will either get back to us and tell us why it has to be a strict 10 minutes, or they will incorporate the suggestion into a future update.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.