Visitor
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6 Messages
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology.
Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to change. After the change was made, my DVR capacity was cut in half. The issue went unresolved for nearly 4 weeks. I spoke to 30+ reps via chat and phone. I wasted more than 20 hours.
Last week, a rep finally suggested I try a wireless box as it would allow me access to the recordings I had on the cloud (and the 300 DVR hours included in my services). That resolved the capacity issue.
I wasn’t thrilled with moving from a wired box to a wireless box as I was concerned with video quality, dependability, lags and buffering. As I expected, I am now experiencing frequent lags in my video playback.
The wireless box I currently have installed is an Xi6-A (model AX061AE1). Is there a wired box that will allow me to access the cloud? Thank you.
XfinityRichard
Official Employee
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3.2K Messages
16 days ago
Hi there, @slg44 I do apologize for the inconvenience, and appreciate you posting your concerns. Yes, you can swap your wireless Xi6-A box for a wired Xfinity X1 box that accesses the cloud for recordings and on-demand content. The XG1v4 is a 4K, wired DVR box that allows cloud access, or you can use the wired XiD-P or XG2v2.
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