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Espo1970
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Thursday, October 3rd, 2024 12:26 PM

Wireless Box for 4k TV - picture is grainy

Got the wireless box for my LG 4k tv. Hooked it up, and started going through the channels and the picture is worse than my wired HD boxes. I changed the input to reflect 4k on Xfinity Assistant and picture is still grainy. Sports looks grainy and dull. Any ideas? 

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2 months ago

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westwayneguy88888

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134 Messages

2 months ago

go into settings and make sure the output resolution is 4K 60fps

also make sure you got an Xi6 4k wireless box and not an Xi5 wireless box which is only HD (had that happen to me once)

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Espo1970

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Thank you. Settings on the Xfinity Assistant? Where I scroll to devices and then adjust the resolution? Right now I have HD 720. 

How do I see which box I have? 

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2 months ago

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Espo1970

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Just checked and it's an Xi6 

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2 months ago

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westwayneguy88888

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@Espo1970​ 

hit the xfinity button, go to the gear icon, then hit device settings....  

from there you will see what your resolution is and thats where u change it

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2 months ago

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