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user_t9y90t
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2 Messages

Wednesday, January 29th, 2025 4:23 PM

Wireless tv box connection

When trying to use a wireless tv box the tv displays a channel number but the only thing on the screen a white dots. My tv that is connected by coaxial cable receives tv signal with no problem 

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Updated 

2 months ago

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XfinityKei

Official Employee

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1.4K Messages

2 months ago

@user_t9y90t I'm sorry to hear you're having a connection issues with your wireless box. I have two, and I love them for their size and no coax cord. Lets work together to resolve this. Have you had the opportunity to reset that box and check the connections to ensure everything is finger tight and secure on the box and your TV?

Our wireless boxes are connected to the internet, can you reset both the wireless box and your modem for us?

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user_t9y90t

2 Messages

I have reset everything I could. I have a technician coming today to sort out this mess

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2 months ago

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westwayneguy88888

Contributor

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217 Messages

@user_t9y90t​ 

please let us know what the tech says, keep the discussion out here in the public for all to see and learn from

(edited)

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2 months ago

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XfinityKei

Official Employee

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1.4K Messages

@user_t9y90t This is good news! I’m glad to hear the tech is coming out. 

What time? I would like to follow up with you to see how things go. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityShawn

Official Employee

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1.3K Messages

 

user_t9y90t Hello! How did your appointment go today? Was our technician able to get your cable box issue resolved? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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