bobl61's profile

Frequent Visitor

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15 Messages

Tuesday, May 19th, 2026 4:01 PM

x1 4K box availability

I was at the Deptford xfinity store location last week and they did not have any 4K boxes. I was told they would be in soon. I was given a business card by one of your reps. I tried calling this morning and got a message stating that the voicemail for this contact has not been setup. I sent an email to the address on the business card and it came back as undeliverable. (Sorry, we were unable to deliver your message to the following address. 550: 5.1.1 Not our Customer). There is no phone number to call the store directly. I'm getting pretty frustrated at this point. I just need to know if the Deptford location has received any 4K boxes.

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Accepted Solution

Official Employee

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3.3K Messages

17 days ago

 

bobl61 

Thank you for reaching out! If you're looking for a Xi6 Wireless 4K box I can see the 1750 Deptford Center Road Deptford, NJ 08096 location has 46 boxes. 

If you're looking for a XG1v4 4K wired TV box, our team can order one from our warehouse for you. 

 

Frequent Visitor

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15 Messages

I reached out to customer care and they will send one (wired) out to me when they come in. 

Official Employee

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289 Messages

That is awesome to hear @bobl61!  We are happy you were able to arrive at a resolution on this. 😀
Please note, we are here 7 days a week from 6am-1am ET should you require any additional assistance in the future! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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