X1 box freezes

My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem.

What's the problem and what's the fix?

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XfinityJorge

Official Employee

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2.9K Posts

14 days ago

bertclo Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to here that you have been having these consitent issues with your TV box and we are here to help. Is this still an ongoing issue even after the recent equipment change?

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bertclo

Visitor

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4 Posts

I had to downgrade to an XG2 box to eliminate my problems. Very disappointing as the XG2 box is slow. I would like a brand new XG1v4 box. The refurbished boxes are buggy. Can I get a new one?

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12 days ago

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XfinityMatthew

Official Employee

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1.7K Posts

We can order you a box. But the warehouse will grab what is available. I cannot promise it is brand new and unused previously.

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12 days ago

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X1

bertclo

X1 box freezes

XfinityJorge

bertclo

XfinityMatthew

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