user_pohz34, Hi there! Thanks for reaching out. I can understand the inconvenience caused when the X1 box is stuck on the welcome screen as a video subscriber myself. If your X1 or Xfinity Flex streaming TV Box is stuck on the Welcome screen, first check all connections and attempt to restart the device. For wireless TV boxes, also restart your modem or gateway and use the WPS buttons on the device. If the issue persists, please let us know. You can also visit the Online Support Center for common solutions.
XfinityGabriel
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