X1 DVR DELAY

Will there ever be a solution to the known issue with the smart resume feature for the X1 DVR system. It has a 45 second delay you have known about this for about three years. HELP HELP HELP.

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XfinityGabriel

Official Employee

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2.2K Messages

29 days ago

user_diane, Hi there! Thanks for taking the time to reach out. I can understand the importance of having the smart resume feature working correctly to get past those ad breaks. I would have the same concern if this was a known issue for 3 years. I am sorry to learn about this experience. You've reached the right team. Over social media, we are a dedicated group of experts committed to providing solutions to DVR concerns such as this. We can help. In researching this further, I am no longer seeing this a reported known issue. Would you mind providing more details of the 45 second delay? Is this delay happening when you attempt the 30-second skip but takes 45 seconds to advance forward?

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user_diane

7 Messages

@XfinityGabriel It happens on every recording on my DVD. When you hit the fast forward button to skip commercials, it stops but with about 30 sec to a min still left of commercials. Every single time. However, if I stream my DVR recordings from the cloud using the XFINITY STREAMING APP, the fast forward works perfectly. I complained about this already about a years ago (Feb 16 2024 XFINITYGABBY & XFINITYRAY...check my user_diane notes already out there.

Your team said it was a known issue and was working on it. If you look on your community notes, there are many people complaining about it. I had a direct DM with several people with no resolution. Frustrated users out there say you aren't working on it because you believe we will all be JUST streaming soon. PLEASE FIX THIS!!!!! I've waited over a year.

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29 days ago

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XfinityEricB

Official Employee

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2.1K Messages

user_diane It was a known issue in the past, and I remember it. I'm not showing that it's still listed as a know issue in our system. Let me see if there is more I can do to assist you with the issue.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

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29 days ago

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user_diane

X1 DVR DELAY

XfinityGabriel

user_diane

XfinityEricB

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