Frequent Visitor
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8 Messages
X1 DVR Not 4K Compatible???
I just got a 4K TV and realized that my XG2v2-P does not do 4K.
Does it cost more to get a 4K DVR?
Also, is there a way that xfinity can ship me a new box rather than having to drive there?
Thanks.
BIslander
Problem Solver
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493 Messages
20 days ago
The two 4K boxes are the wired XG1v4 DVR and the wireless Xi6. You can get one shipped by calling the support number or requesting one here.
There isn't much 4K content, mostly a handful of live sports and the Comcast X1 access to apps like Netflix.
(edited)
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XfinityChelseaB
Official Employee
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1.6K Messages
18 days ago
Hello @Baldrick77, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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