@RTD19 Are you seeing this on all of your boxes? Can you try completely removing power for a full 30 seconds to see if that fixes the issue?
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Okay, let's take a look. Please, send a DM to Xfinity Support with your full name and address. We will pull up your account and try fixing it from our end.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
•
587 Messages
2 months ago
Good afternoon @RTD19. Have you done any troubleshooting on your end?
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