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user_yrd57g
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2 Messages

Saturday, November 30th, 2024 7:23 PM

X1 multiview issues?

I’m thinking about changing boxes so I can use multiview. Is the change seamless or have there been issues?

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Updated 

26 days ago

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XfinityMartyR

Official Employee

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1.9K Messages

4 months ago

 

user_yrd57g Thanks for reaching out! We have seen some great feedback to the Sports Multiview on X1! You will need a compatible 4K TV box (Xi6 or XG1v4). Customers with non-compatible X1 TV Boxes will be eligible to swap the equipment through an on-screen prompt that will guide everyone through a no-cost upgrade (a self-install kit with 4K TV box will be shipped). Just say Multiview into your X1 Voice Remote!

 

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user_xq1fpg

1 Message

When I try to upgrade, my screen says that it is unable to complete the process due to an error.  Help!??

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4 months ago

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XfinityDena

Official Employee

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3.1K Messages

I am sorry to hear of the error you are getting @user_xq1fpg I want to be sure we can get everything figured out for you with your order. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_yrd57g

2 Messages

@XfinityMartyR​

Marty,

Readers will have to scroll back for my question, which really SHOULD be pasted immediately above YOUR answer to my Q, to keep things in context. 

But your answer really begged the question.  So why not post my QUESTION in front of your answer, BEFORE you answer?

And no "We have seen some great feedback to the Sports Multiview on X1!  "  does not answer my Q.

WHERE IS the "feedback" ?  Not in THIS thread. 

(edited)

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4 months ago

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XfinityDemitrius

Official Employee

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1.7K Messages

Hey @user_yrd57g, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity X1 Mutliview feature. 

 

If you are interested in the Xfinity X1 Multiview feature, you would need an eligible Xfinity Video subscription plan, eligible Xfinity X1 Equipment, and be within an area where the service feature is active and available.

 

You can learn more about our Xfinity X1 Mutliview feature by visiting our 'Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen' communication as well as our 'Xfinity Multiview is Here for Baseball and Football' post on our Xfinity Discovery Hub.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_e510b8

Visitor

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2 Messages

28 days ago

I just received my new equipment from Xfinity in early March of 2025 so that I could get Multiview, however I was sadly disappointed.  Everything I find on line talk about being able to watch baseball and football at the same time,  and that's great, but we are just a few weeks away from March Madness and I'd like to be able to watch multiple basketball games.  Usually 4 different networks carry March Madness, so make that your Multiview option.  Yet every time I say "Multiview" into my Xfinity remote the screen simply pulls up saying they're no scheduled Multiview programs today and to check back later.  I understand that perhaps Xfinity didn't have fully selectable Multiview, but there should be a pre selected Multiview during sports season.  For example, I know I probably can't select 4 random networks of my choice and try to watch on Multiview, but if there are basketball games on NBC, ESPN, ESPN 2 and ESPN U then Xfinity should make that a Multiview selection, or a Multiview "channel" for the evening.

Lastly, your tech support people need training in Multiview.  I called and spend over 1 hour talking with 3 different tech people and they were all clueless about Multiview.  One even told me I needed NBA League pass and a subscription to YouTube TV to watch Multiview.  Ridiculous!  I pay several hundred a month for my Xfinity TV entertainment.  Give people what they want... the opportunity to watch multiple channels on your Multiview feature...if it really exists.

(edited)

1

XfinityJohnG

Official Employee

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1.6K Messages

Thank you for reaching out to us here @user_e510b8.  Multiview will feature channels showing pre-selected professional sports and select events; customers cannot control which channels are available in Multiview. Events will vary based on sports schedules and timing. When there are games on and Multiview is active, customers will be able to access the feature the following ways: 

  • Home screen, For You, and Featured Apps
  • Sports Zone
  • Sport-specific hubs (NFL, MLB)
  • Sports app
  • Voice search (“Multiview”)
  • Customers won’t be able to access this feature outside of the Multiview programming windows. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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