X1 picture quality issue

I have an on going issue with picture quality, sometimes the picture is good, resolution is sharp and crisp and sometimes the picture quality is low res and I know its not related to to the original picture or signal. It does seem to be better during off hours or low demand hours. Is there a way to check signal strength, I have heard that Xfinity hasn't updated their infrastructure in older neighborhoods. Could I have an issue with old infrastructure and how do I get Comcast to update my infrastructure. I have been a long time customer paying for premium services but not getting a premium picture. Does anyone have a similar issue and suggestions for getting it resolved.

Responses

Tek

Problem Solver

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898 Messages

2 days ago

Are you a X1 customer or streaming customer ?

If your on X1, is your box wireless because this sounds like a streaming issue and not a traditional cable signal issue.

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XfinityGabriel

Official Employee

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2K Messages

15 hours ago

mmuscat01, Hi there! Thanks for reaching out. I never like experiencing picture issues when trying to enjoy my entertainment so I can understand the inconvenience that this has caused you. I am so sorry to learn about this experience. You've reached the right team. We are a dedicated team of expert specialists who are committed to providing solutions to picture quality concerns over social media. We can help. Have you tried any troubleshooting steps yet? One option is doing a system refresh through the X1 set-top box

under the help section in the settings menu. Another option is using the XFINITY app. You would click the services section and then the Troubleshoot TV issues. This will bring you to our XFINITY Assistant that provides a great way to troubleshoot picture quality issues. 😀

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X1

mmuscat01

X1 picture quality issue

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