X1 Remote/Box Not Working - 2nd box attempt.

Last Friday night on 1/24/25 my wife and I watched TV. Everything was working perfectly. Woke up in the night to see the cable box's light was on and figured it was just being updated. Next morning the light is still on so I turn on the TV. It's stuck on a screen with an error message - "Remote not working - blah-blah-blah". Tried every troubleshooting step known to man and nothing would progress you from this error screen. The remote wouldn't do anything and the Xfinity remote app wouldn't control the box either. I tried up-pairing the remote like the error screen suggested but then you can't follow the onscreen steps to re-pair the remote because you can't exit the error screen. I wasted hours between the Xfinity assistant and all the steps I saw online to try. My wife went to Xfinity on Tuesday 1/28/25 and swapped the box, remote, and power adapter for new ones. Wednesday I hooked up the new box and it activated without any drama and everything was working again. Now last night 1/30/25 I woke during the night to find the cable box's light was on again. In the morning I turned the TV on and we're right back where we started with this "Remote not working" error screen. So we had TV for two days before the same problem came up. No troubleshooting steps do anything to correct the problem. Since both times the TV and Xfinity box were off when we went to sleep it seems like the problem keeps happening when Xfinity updates the box during the night. There shouldn't be any other reason for the box to turn itself on in the middle of the night. This is beyond frustrating. If our other box in the front room starts doing this we will be without TV and will probably have to drop Xfinity. Why after 3 years or more is this happening and what is the solution to stop it from happening again in the future?