Problem Solver
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982 Messages
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly.
- Paramount + - No longer supports 5.1 Surround Sound and lacks 4k content.
- YouTube - No longer supports 5.1 Surround.
- HBO Max - Constant performance issues and stuttering. Supports Dolby Surround.
- Netflix - Red loading circle when selecting shows from the X1 guide. Works fine if you just launch the all and select the snow directly. Supports Dolby Surround.
Peacock, Disney+, and Apple TV are the only apps left that function flawlessly.
Hoping Xfinity can correct these issues so customers can have a seamless TV experience again. As of now, I am slowly just using apps on my Smart Google TV and they work fine. However, not having all your entertainment on one platform is frustrating.
XfinityNatalie
Official Employee
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735 Messages
17 days ago
Hey there, Tek! We appreciate you reaching out regarding your recent streaming experience. It is a priority to ensure you are enjoying your TV experience with peace of mind. I am sorry to hear this is not the case. By chance, have you tried these steps below?
-Clear Locally Stored Data: This is the most effective fix for app-specific glitches.
-Press the Xfinity button on your remote.
-Navigate to Settings (gear icon) and press OK.
-Go to Privacy > Locally stored data and press OK.
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Tek
Problem Solver
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982 Messages
16 days ago
I have tried this multiple times. It just seems these apps need an update. My biggest frustration is the Paramount + app no longer having Surround Sound.
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