X1 Stuck at Blank Screen

At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.

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user_4e6pho

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3 Messages

19 days ago

How can I get actually support? I spent 30 min on the phone today trying to talk to someone.

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XfinityAbby

Official Employee

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1K Messages

18 days ago

Hello @user_4e6pho, thank you for reaching out on our community forum. I know how important it is to make sure your box is working properly. Do you know how long you have had this box?

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user_4e6pho

Visitor

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3 Messages

@XfinityAbby We have had it for many years, I'm not sure how long.

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11 days ago

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XfinityAldrik

Official Employee

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2.6K Messages

No worries @user_4e6pho! Just to confirm, are you seeing any error messages or error codes when this happens, or does it stay on a blank screen without any prompt?

Since this is happening consistently, it does sound like the box may need to be replaced. Our team can assist with shipping a replacement, though there may be a shipping fee. Alternatively, you can bring the box to a local Xfinity Store and swap it out the same day.

If you’d like us to help get a replacement ordered or confirm the best next step, feel free to let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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X1

user_4e6pho

X1 Stuck at Blank Screen

user_4e6pho

XfinityAbby

user_4e6pho

XfinityAldrik

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