Skip to main content
user_922976
1st Topic

Visitor

 • 

2 Messages

Sunday, August 2nd, 2026 11:36 PM

X15 remote

I can’t enter the pairing code. I’ve unplugged the box for 30 seconds, replaced the batteries and even tried another x15 remote. I stand directly in front of the box and I still can’t enter the code using the remote I want to pair

Question

 • 

Updated 

1 month ago

55

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.3K Messages

1 month ago

user_922976 thank you for using the Xfinity Community Forums page to reach out today. Are you coming across an error when trying to enter the pairing code or is it simply not registering whatsoever?

2

0

user_922976

Visitor

 • 

2 Messages

It’s not registering 

Like

Reply

1 month ago

0

XfinityMarcus

Official Employee

 • 

2.3K Messages

user_922976 when you press a button on the remote, is the remote showing signs of being responsive? For example, does the light turn green when you are pressing the Xfinity and info (i) buttons together?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here